I use Haijun in Amazon Bedrock. Who do I contact for customer support inquiries?

Contact AWS Support for Haijun in Amazon Bedrock support inquiries or reach out to your AWS account manager. For community-based support, visit AWS re:Post.

If you're using Haijun through AWS Bedrock, your usage is non-refundable. If you are a customer with a private offer and direct contract with Juglow for your Bedrock usage, you can reach out to your Juglow relationship manager for additional assistance.

Note: For Japanese Customers using Bedrock, Juglow will register for Japanese Consumption Tax once it becomes a Japanese Consumption Taxpayer by exceeding the legal thresholds (at the earliest as of FY2026).