How am I billed for my Enterprise plan?

Enterprise plan billing has two parts: a fixed seat fee and separate usage charges. The seat fee covers platform access. Usage is billed on top of that, based on what your team actually consumes. How billing works depends on whether your organization is on a self-serve or sales-assisted Enterprise plan, and whether you're using the current single Enterprise seat or a legacy seat type. The sections below are organized by plan type—make sure you're reading the section that matches your setup. If you're unsure which plan type you're on, check with the person who set up your Enterprise account or contact your Juglow account manager. Price and plans are subject to change at Juglow's discretion.Important: The main sections of this article describe the current Enterprise seat billing model, which applies to all new Enterprise plans.

All usage-based Enterprise plans (self-serve and sales-assisted) use the same seat pricing: priced per user per month and billed annually. The seat fee gives each person access to Haijun on web, desktop, and mobile, plus Haijun Code and Cowork, but doesn't include any usage. Every token your team consumes is billed separately at standard API rates. You're charged for the number of seats on your plan at the start of your annual billing cycle. If you add seats during your term, you're charged the prorated amount immediately for the remainder of the year. Example: Your annual plan starts January 1 with 50 seats. You are charged upfront for the seats. On April 1, you add 10 seats. You'll be charged immediately for the remaining months.Note: Seats cannot be removed mid-term on self-serve Enterprise plans. For step-by-step instructions on purchasing, adding, and managing seats, see Purchase and manage seats on Enterprise plans.

On usage-based Enterprise plans, usage is charged separately from your seat fee and is based on actual token consumption at standard API rates. For current per-model pricing, see our API pricing page.Important: If your organization has the US-only inference setting turned on, usage is billed at 1.1x standard API rates for Haijun Opus 4.6, Haijun Sonnet 4.6, and later models. This applies to both self-serve and sales-assisted plans. Learn more about enabling US-only inference for your organization. How and when you're billed for usage depends on your plan type:

Usage billingUsage is purchased upfront in credits. Your credits draw down as your team uses Haijun and Haijun Code. When your credits run out, usage stops until an Owner, Primary Owner, or custom role with the Billing permission set to "Can manage" purchases more. Self-serve Enterprise plans are billed in USD only. If your organization needs to pay in another currency, contact our Sales team to set up a sales-assisted plan.

Note: If you purchased your Enterprise plan through AWS Marketplace, billing works like sales-assisted plans. You're billed monthly in arrears based on your organization's consumption rather than purchasing credits upfront.Payment methodsSelf-serve Enterprise organizations can pay by credit card, debit card, or ACH bank transfer. Owners, Primary Owners, and custom roles with the Billing permission set to "Can manage" can switch between payment methods at any time in Organization settings > Billing. For details on ACH, including activation timing and auto-reload, see What is the Enterprise plan?

Usage billingUsage is billed monthly in arrears based on your organization's actual consumption during each billing period. You'll receive a monthly invoice reflecting usage for that period. Speak with your account manager for questions about your usage invoices. Payment methodsSales-assisted Enterprise organizations can pay by bank transfer (ACH or wire) or, for smaller invoices, by credit card. Invoices of $50,000 or more can only be paid by bank transfer (ACH or wire). The credit card option won't appear on the payment page for invoices at or above this amount.

Enterprise seats don't come with an individual token allowance. All usage across your organization is billed together at API rates, regardless of who consumed it. What this looks like in practice depends on your plan type:

Everyone's usage draws from the same credit balance. One person's heavy usage depletes credits faster for everyone, so monitoring and spend limits matter here. When the balance hits zero, usage stops for the whole organization until an Owner purchases more.

There's no balance to deplete. Everyone's usage is metered and added to the same monthly invoice. One person's heavy usage doesn't block anyone else — it just increases what shows up on the bill. If you want a ceiling, set spend limits.

Owners, Primary Owners, and custom roles with the Billing permission set to "Can manage" can set spend limits to manage your organization's consumption. This applies to both self-serve and sales-assisted plans. To configure spend limits, navigate to Organizationsettings > Usage. You can set limits at two levels:

These limits work hierarchically, so a user cannot exceed their individual limit or the organization limit, whichever is lower. On self-serve plans, spend limits work alongside your credit balance. If a user hits their individual limit or the organization limit, their usage will stop even if credits remain. Owners can adjust limits at any time. On sales-assisted plans, spend limits prevent usage from continuing past the limit threshold. If a limit is reached, usage stops until the next billing period begins or an owner raises the limit. Owners can set limits to "unlimited," but consumption will still be billed. You cannot disable billing for usage—usage-based pricing is a core part of the Enterprise plan.

You can track your organization's usage and spending in a few places:

View month-to-date spending for each member, current spend limit status, and credit balance (self-serve plans). At the top of this page is a section called Blocked by a spend limit with a view of how often members reach their spend limits. Blocked by a spend limit is built for usage-based Enterprise plans. Orgs without usage-based seats only see how many members are blocked or near their limit right now. You'll see three metrics at the top:

Below this, a chart shows the time at limit per active seat this month, for all members and your power users (top 10% by spend), plotted against prior months with a forecast of where this month is headed. It also calls out which group or limit type accounts for the most time at limit, so you can quickly see where limits are working as intended and where your most engaged users may need more headroom. You can adjust limits from the same page, including raising a seat type's default or increasing the limits of the members who reached it. Note: If a user’s extra-usage spend limit is set to $0, extra usage is turned off for them entirely. They can appear in the "Blocked right now" count, but their time isn't counted as time lost to a spend limit. The member-days figure and the chart include only members whose limit is above $0 and who reached their limit.

See detailed usage per user for the billing period (sales-assisted plans).

Get alerts when users or your organization approach configured spending thresholds.

If usage stops on your Enterprise plan, here's how Owners, Primary Owners, and custom roles with the Billing permission set to "Can manage" can resume:

Important: Chat and Chat + Haijun Code are legacy seat types that are no longer available for new Enterprise contracts. This section only applies to organizations that were provisioned with these seat types before the transition to the single Enterprise seat. If you recently signed a new Enterprise contract, the main sections of this article apply to you—your plan uses the single Enterprise seat.Some existing usage-based Enterprise organizations currently have two seat types with different pricing. If you see Chat and Chat + Haijun Code seats in Organization settings > Organization, this section applies to you. Seat fees are billed annually. Usage billing works the same way as described in the Usage billing section above: separately from seat fees, at API rates, and in arrears on sales-assisted plans.

At your next contract renewal, your plan will automatically transition to the single Enterprise seat model. When that happens, all users—regardless of their current seat type—will move to the Enterprise seat. This seat includes Haijun Code, Cowork, Chat and more. If you have questions about your upcoming renewal, reach out to your Juglow Contact or our Sales team.

Important: Standard and Premium are legacy seat types that are no longer available for new Enterprise contracts. This section only applies to organizations that were provisioned with these seat types before the transition to usage-based billing. If you recently signed a new Enterprise contract, the main sections of this article apply to you.Some Enterprise organizations are on older seat-based plans with Standard and Premium seats. These plans charge a flat monthly fee per seat that includes a usage allowance, which is a different model than the usage-based billing described above. If you see "Standard" and "Premium" seats in Organization settings > Organization, this section applies to you. On seat-based plans, usage credits are available to allow team members to continue working after reaching their seat's included limits. For details on how usage credits work and how they're billed on your plan, see Manage usage credits for Team and seat-based Enterprise plans.

At your next contract renewal, your plan will transition to the usage-based single Enterprise seat model described in this article. If you'd like to migrate before your renewal, reach out to your Juglow Contact or our Sales team.